Top 10 Health Professional Claims on Medical Software

Top 10 Health Professional Claims on Medical Software

Playing time: 16 minutes

The great promise of medical software : one day more practical and productive in the office day.

For those who already use medical software since the initial care in clinics and practices, it may be that the frustration with these great promises was lower.

But for those who used to use paper and believed that the computerization of the office become quite a routine office … good, it could have been very frustrating …


Put the papers, informatize the office! Do not stay behind, go and grow with a medical software!


We heard quite such advice and we find ourselves thinking, “is it really worth it? Using roles is not very practical, but I am used to them and doing very well, thank you. “

But not quite. Even though convinced that the papers serve you well, you see, suddenly, all other computerized offices, centralizing all management and calls on computers … and you get that feeling that is lagging behind and even if not feel, your patients can start to notice.

In an office where management and calls still work on paper, the query is a little longer, the handwritten recipe is more difficult to understand, you have to store a large number of chips in his office and location one of them each time a patient returns to his office is complicated and time-consuming …

There are also the offices that choose to drop the papers, but do not buy the solution of a medical software. Decide to use basic tools text editing and spreadsheet to record records and records on their computers. Needless to talk about the confusion this can turn over time, is not it? Not to mention the fact that this is nothing safe option for the data and information of their patients.

The third and final case is that professional who has opened his office and began to meet in a clinic already with a medical software. For him, who did not have prior experience with other service packs, there’s no comparison. So it may be that he likes the software or not. But there is no way of knowing if without it, the service would be more practical.

The main issue in the three situations is the fact that in most cases, health professionals are not satisfied with their medical software. Or because expectations were too high or because little or no difference it makes in the daily’s office.

It is very frustrating to reach the conclusion that you are paying for a solution where you can not see results.

Knowing all these situations I just tell you, I wanted to find out the reasons why health professionals go so dissatisfied with the medical software and decided to investigate …

The beginning of a search

It was then that I decided to promote a research to find out once which creates this widespread dissatisfaction in the health professionals using medical software.

And my surprise was enormous. I discovered they were not one or two negatives, but numerous complaints from various health professionals about medical software. What I learned from this research was that some basic promises that some software does are not met, such as convenience, increased productivity and optimization of time in the office. And the frustration could not be greater …

After this research, I decided to gather here the top 10 health professionals complaints about medical software. It is a good chance to find out if you identify with some of these situations and start to evaluate whether it is worthwhile to rethink the choice you have made for your office.

So let the list!


1) Software medical complex and unintuitive


First and foremost, the complaint that most appeared in the survey:


My medical software is hard to use and it is not intuitive.


extremely complex software already break the first major promises of computerization: practicality and agility. When we drop the papers and got a medical software, expectations are huge. First, we want to use it as soon as possible: registering patients, schedule an appointment …

When we run into a system where we can not identify where we can perform these actions … oh, the disappointment starts there. If you schedule a patient is difficult, imagine at the time of service?

I have heard complaints from doctors that even after months using a certain medical software, still took too long to complete basic actions in the system: registering models interview, certificate, finish the service, etc.

When a medical software is intuitive, you do not have to think twice before performing any action on the system. This is important because if we lose too much time to find where is this or that functionality in the software, this or that convention registration button, our productivity is compromised.

Wrap your head with your software at the time of service is not good for the relationship with the patient who deserved undivided attention. Therefore this claim is among the TOP 10 and is the most frequent among all health professionals.


2) polluted fabrics and filled with unnecessary information


That complaint was also very recurrent among professionals using medical software and is strongly related to the previous item. If the screens are extremely full of information, it is difficult to find those that really matter to you and make sense for you.

The system screens you chose should be analyzed in every way: the information presented in them are direct and concise? They are really important? Facilitate its visualization and location of buttons and features you will need more recurrence?

If the answer is no, the medical software makes you lose practicality and agility, as well as in the above item.


3) Lack of personalized support for each specific question

That complaint also hit record: several professionals who complained about the lack of support from the company responsible for the medical software. Of course the problems add up: if the software is not as intuitive, perhaps users will have to resort more often to the company’s support to answer questions and solve certain issues. And the company must be prepared for this.

It is frustrating when you are faced with a big question regarding any feature or action that needs to run the software and when requesting support, comes face to face with a number of ready-made answers to standard questions that may not have anything to do with the your problem.

The main negative point identified by the professionals was the lack of personalized service, ie personal contact aimed hear and answer your specific questions, analyzing your case and not offering you automatic responses to standard questions.

It is important to check whether the medical software we use has a customer service that supports user-specific demands lest we lose any benefit from lack of understanding of the system.


4) Absence feature that blocks schedules on the agenda


Now let’s talk about one complaint a little more punctual, but, surprisingly, causes dissatisfaction for some users of medical software. We are talking about the absence of the possibility of blocking times on the agenda.

Think with me: if it’s your secretary who usually schedule their appointments, medical software should help it perform this function in the most practical way possible, avoiding errors.

We all make mistakes and the mistake is something that health professionals and entrepreneurs, must be used to. However, the medical software could help you in this regard.

If you find that from time to time some markup errors happen, it would be good if your software allow you block the days and times that you do not want to meet anyone. It would be enough to select it on the agenda and his secretary would be unable to schedule any patient during this period.

Because, even if you tell, you may forget it. Or check on the wrong day …

This agenda blocking feature, although basic, can help you have more control over your schedule and to improve communication with his secretary.

5) files inflexible


On paper, I wrote the way I wanted! I had freedom and autonomy to carry out the history the way I thought best.


Is there another major complaint. The medical software came to facilitate a lot in the office, but gives a rage when he begins to dictate rules on its way to meet the patient! How come I can not write what I want? And if I do not fill in this field?

In the patient’s chart, for I am obliged to register the mobile phone of the patient? And if I do not? How to eliminate the requirement of these fields that I do not define?

There is a big problem. Some software is inflexible on this point, which ends with the autonomy of professional who have to adapt their compliance with the requirements of the software. This is extremely frustrating and can leave you with the feeling that you are wasting time filling out fields that considers useless or do not make sense for your office.


6) Visually complex agenda and disorganized

We want to hit the eye on the agenda for face to identify the commitments of the day, week and month. But the complaint from users is that some medical software schedules are extremely confusing and visually complex.

a little effort is needed to understand the information that is on the agenda and to find out their commitments. This happens a lot on schedules that do not offer different types of views: monthly, daily, weekly. If these periods were shown simultaneously, the seizure of the commitments would be more complete and thorough.

Three questions must be answered quickly by your schedule so you open it:

  • What are my appointments today?
  • How’s my week? It’s full?
  • My month is with holes? I need more investment to increase disclosure schedules in the month?

This concern has to be clear and quick not to over take your time. Therefore this claim is on that list: disorganized and visually complex schedules can try your patience on a daily basis.


7) Medical Software without the possibility of customization


rigid medical software and casts are also the subject of complaints from professionals in clinics and offices. The health sector is extremely wide and full of different specialties. Medical software can meet cardiologists, clinical managers, dentists, nutritionists, ophthalmologists, and so on.

Each of these areas has different characteristics and software can not stiffen their resources: they have to be adaptable to each specific need. Imagine if it defines only one type of history for any medical specialty? Imagine having to fill in fields that make no sense for your area?

medical software without the possibility of customization in their settings can end up taking your time than you would like and that in the long run, cause great impact on the productivity of your office.


8) Medical Software without models of history / certificate / recipes ready 


Another complaint we received was that some medical software, do not offer ready models in medical record of the patient and not have the possibility to create them and store them. Thus, the professional has to rewrite, at each visit, all the information usually already register. That daily repetition is very inconvenient and tiresome.

Some history models or certificate and revenues are standards for certain specialties. So why not let these structures saved as recurrently used? That’s the question that generates the claim between multiple user: medical software that does not automate repeated actions, bureaucratic and daily, take the time of health professionals and leave the more complicated routine and less productive.


9) Little or no integration between the tools


No one wants a system that does not think of your management in full. An agenda when you just mark the query and is why it is practically useless office management point of view. No single feature will really big difference for you. The key is integration.

That complaint we found with the research has to do with the lack of integration between the medical software tools, the lack of logic, a line that the call centralizing the management of your office.

If you mark the agenda procedures and the type of query that a patient will have, you agree that this information can already tell you the value of this service? So why not integrate it to the financial control of medical software?

The main issue here is to try to save unnecessary actions and optimize the time of their staff: instead of having to register every day of consultations values ​​in the financial panel of medical software, this can be done automatically if it is integrated into your schedule and the patient’s record.

It sounds silly, but the connection between the medical software resources can save much time of your team and can offer you a greater apprehension of the health of your office since all areas are interlinked.

All areas of its management interfere with the whole office: marketing influences the financial, management of staff influences the service, the post-consultation relationship influences the marketing and so on.


10) Lack of tools to assist the strategic management of the office: marketing, relationship, etc.


Finally, a complaint that I was extremely happy to have appeared in the survey.

I was happy because I realized that our discussions have been taking effect and health professionals are becoming increasingly aware of this issue: the office marketing.

Some time ago, no health professional believed need marketing. And today, this notion without rhyme or reason that the office is not an enterprise is still circulating in the middle.

We want to be good professionals and offer a good service, but need to be seen and our office must be found, otherwise all the plans we made during college will not be achieved: both our ideals regarding our profession, and from the point financial view.

Fortunately, this attention to marketing strategy’s office or clinic began to grow among physicians. And the medical software should follow this trend.

So some users felt the lack of resources to assist the strategic management of the office in their systems: a marketing tool, for example, to help in the creation of a site office or blog.

These features are extremely important for ALL centralize the management of his office in one place: not only the agenda, records and financial, but also marketing, relationship management with the patient, etc.

more prepared some items for you to understand more about this:

  • Software for the clinic: Expectations vs. Reality
  • Free medical software: the worst advice I ever received about for office technology
  • Electronic Medical Records: 5 things that almost NOBODY knows
  • 5 bad situations (nothing obvious) that a medical system can avoid in your office
  • 3 areas that the electronic medical record software can act and you can not imagine

So, what do you think of the list?

These were the 10 most frequent complaints among the medical software users!

Do you have any complaint to add this list? Account for us! Also comment if you identify with any of these situations we talked today!

Picking up the momentum of the matter, I wanted to show you some features available in medical software that can help you get out of an unexpected crisis and how to use them to gain stability and security in the office.

I wrote this article to give you some tips on management, marketing and relationship with the patient in crisis situations. Best of all is that you can perform each of these actions with the help of a medical software. Here ‘s how to turn any crisis into an opportunity for growth for your office!

See you!

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